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PALS:

The Patients Advice and Liaison Service is a NHS service for patients, carers, friends and families offering on the spot help and advice.

PALS will
• Listen and provide information and support
• Negotiate speedy resolution of problems
• Liaise with staff and other care organisations
• Explain how to make a formal complaint
• Respect what you say and use information in confidence.

Contact: PALS Office at Salisbury District Hospital, near the Main Entrance on Level 3, open Monday to Thursday 8.30 to 4.30 Friday 8.30 - 4. Freephone 0800 374 208. Fax 01722 429041 email pal.service@salisbury.nhs.uk